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Walt Disney World General
Topic: yelling

#AuthorMessage
31
bobbelee9
Fri 11/14/2008 5:09p
<<<You want me to hold him while you slap him silly bobbelee? :-)>>>

Thank you M, I will get that so and so. Where's he from? Hopefully I will get my grandchildren to sic 'em too.
32
carribean queen
Fri 11/14/2008 5:12p
One of your grandkids is a purple belt now He'll ninja on him!
33
Spirit of 74
Fri 11/14/2008 6:00p
<<I commented recently to a manager friend that the quality of Cast Members seems to continue to slip. He said "When you pay people $7.50 an hour you get people worth $7.50 an hour.">>

That sums it up perfectly.

Disney knows what it is getting. It is a credit to all the college kids and IPers and retirees that really the majority of CMs are still at least good.

<<The other question of course is will the $11/ hr employee really be that much different ? >>

Of course they would be. There's a big difference in $7.50 and $11 ... $3.50 by my way of doing math.

I was once told by a management (non Disney) type that there's all kind of formulas that will show that you get more productivity and better workers each time you raise wages by just two percent. Your example is a whole lot more than two percent.


34
-em
Fri 11/14/2008 6:44p
I would argue that yes you would esp when that 3 dollars would be the diference between making it and missing it each month. Trying to live off 7.25 an hour is really really hard (trust me Ive been doing it for 10 months now...)If it wasnt for most of my food bill being subsidized at work I would be dead...

The sad part is in those 10 months Ive actually got a 75 cent raise between minimum wage ^ and the union raise- The 15/20 yrs Cms I know make 11... Lots to look forward to...

sigh I just want a decent job where I can afford to live...


oh and sjhym33- Long time no see!



35
sjhym33
Fri 11/14/2008 7:56p
Thanks. It's nice to be seen.
36
CarolinaDisneyDad
Fri 11/14/2008 8:39p
If you pay your employees well they will become your best customers......Henry Ford
37
vbdad55
Fri 11/14/2008 11:45p
<<<The other question of course is will the $11/ hr employee really be that much different ? >>

Of course they would be. There's a big difference in $7.50 and $11 ... $3.50 by my way of doing math.

I was once told by a management (non Disney) type that there's all kind of formulas that will show that you get more productivity and better workers each time you raise wages by just two percent. Your example is a whole lot more than two percent.
<
that's just my point- it is a whole lot more than 2%, so unless someone has found a corporate budget with unlimited resources ( i've been looking for decades when my next years budget is due) - then there is a trade off - less employees @ a higher rate.

Working corp America for 30+ years in mgmt positions,I have been exposed to many theories.I work with other major corps we do business with andget to attend many sessions that have.

Walgreens for years struggled to define who it was when Jr kept investing in other businesses other than their core. It took his ownpersonal isses anda stronger board to finally cut back to what they do and do well- pharmacies with storesattached- but they still had a problem with 150 - 20% turnover of their employees in the stores. They raised wages- but cut number of employees and fixed the retention issue and quality of employees.

my question is do you think that would workat WDWwhere they dont deal with 10 people an hour- but tens of thousands ?
38
sjhym33
Sat 11/15/2008 5:40a
I think the current system would work better if:

1) People made a livable wage. It is hard to support yourself, let alone a family on $7.50 an hour. That stress pours over into the workplace.

2) Raises were tied not only to years of service but performance. There should be encouragement to do a better job that is tied to pay increases.

3) Disney appreciated the fact that there are people who want to be there full time and long term.

4) Disney management spent more time in the park and with their CM's rather than in their offices doing unimportant projects.

5) Disney taught its management that their most valuable resource is its Cast Members. A friend tells me that in the year they have been at Disney most of the mgmt in the area do not know his name.
39
-em
Sat 11/15/2008 5:56a
>>my question is do you think that would workat WDWwhere they dont deal with 10 people an hour- but tens of thousands ?<<

Maybe not on the same scale but I think it would help a great deal. For the amount that is spent on new hire training (!) if that was reduced by even 10-20 percent the amount saved I would think would partially (or more than partially) offset the cost of the raise.. Not only would you have less hires, you would need less people at the casting center, trainers, location trainers and all other support units..

Turnover is huge right now- one small view is I've been gone from the Emporium little over a year now and when I walk through I recognize only about 5-10 percent of the cast...

I think its the one of the laws of the jungle- Have 10 positions to fill and 100 applications will generally yield a better result than 100 positions and 100 applications.

If you raise the bar where its a privilege and not just a job- You would still get the occasional bad apple but overall you would get the ones who WANT to be there vs the ones who just want a paycheck
40
-em
Sat 11/15/2008 6:07a
>>5) Disney taught its management that their most valuable resource is its Cast Members. A friend tells me that in the year they have been at Disney most of the mgmt in the area do not know his name.<<

Agreed- I do have a small story to share that happened yesterday when I was shopping at Property Control- This CM came up to me and asked if I remembered him (oh how I hate that) but he did look familiar so I told him that and he said that he worked for me one day in t-land when he picked up an extra shift. he just wanted to thank me cause I was one of the few managers that ever checked on him, asked how he was doing and called him by name even when he wasnt my CM and how that impressed him.

I never have had that before and quite frankly made my day-

sigh- and I'm "not good enough" to be a manager here...
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