Walt Disney World General
Topic: yelling

#	Author	Message
51	-em Sat 11/15/2008 4:03p	>>So you feel if they cut the staff by 10%-20% and put arising pay scale in , turnover would lessen and the quality of the workers/skills would offset the loss of shear numbers.<< Pretty much- >>I was concerned that lowering workforce could also have an effect on ability to get time off, and lower # of workers in areas<< If its done right- it shouldnt. In some areas it would take some creativity... Take for instance my current location- We have a team of 5 at the temp, which is pretty small but in reality for most of the year we can get by with 1 or 2- If they were to globalize our team with the other convention centers we could be used where we are needed instead of our hours being cut when were dead (but yet they could be slammed somewhere else..) instead we come in to a dead convention center and have to keep ourselves entertained for 8 hours... While in someways would be harder I would prefer to stay busy... >>I forgot to mention about the lack of proper training, my Mom says they lose a lot of people because of it. You might get a good person coming through, but because they want to do a good job and don't get any help to actually do a good job, they feel overwhelmed and quit.<< Exactly... and the sad part is even some of the trainers have huge gaps of knowledge so if they dont know something they skip it and so their trainees never learn... Then when you have managers who dont know (or do) their jobs- its just perpetuates the cycle... There was one day I picked up a shift at DAK working Merch- It was my 2nd time working DAK and I ended up on a register inside the shop. Well it got to the park exit time and the crowds started to build- well it soon became apparent that it was me and 4 "earning their ears" CMs who were just out of training. No manager, no trainers, no coordinators, noone who actually WORKED that location... Now the CMs were pretty good but when they had something new pop up everything came to a screeching halt and luckily I was there to walk them through it (which was hard when I was trying to run my register) and one did end up making a small mistake that while easy to fix needed managers numbers to fix.. After we closed and I got them though closing their registers (as apparently that wasnt either covered or covered once) the manager finally showed up. I explained the issue and after her dumb look back told her how to fix it, when she started to tell me off on that mistake I looked at her and said- You dont know me or know my background. For all you know Im a new hire just out of training, be grateful I was here to run your shop and be glad someone was here that was able to help your cast or else you wouldve lost a lot of sales if not more. >> I would have liked to have stayed with the company (at that time I only had a Bachelors degree from a well-respected university). But they showed no interest in putting me to good use there in Epcot or anywhere else on property.<< Welcome to *my* world... >>I hate to say this but everything you're speaking of happens in almost every company. Unfortunately we try to hold Disney to a higher standard. But, saddly its no different than every other industry.<< I know it does, but we hold Disney to a higher standard because for so long *They* held themselves to that standard. The same would hold true for instance if Target suddenly started to run its stores like the Dollar Tree... I've worked for many companies including Walmart- I just call it like I see it... >>Today there is very little hiring going on at Disney.<< Yet we've still had new hires every week... and yet they full staffed our team when they knew we are going to be *dead* all december and january... makes sense...
52	hopemax Sat 11/15/2008 5:40p	> Full time work 30-40 hours a week < Or 6 days...my Mom gets that a lot, even when other people's hours are getting cut.

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