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Disneyland General
Topic: Disney Surveys

Sat 12/8/2012 8:22a
It seems like whenever we visit Disneyland anymore we're stopped just after entry by a perky cast member asking if they can have our information so we can be sent an online survey at a later date. We were recently sent yet another one, and this one had some questions that were strikingly different than the usual fluff.

Mixed in with the usual questions were these, and if I don't get the exact wording right, it isn't intentional:

- What has to happen for us to consider someone a failure as a parent?

- What has to happen to consider someone a success as a parent?

- What were my goals when I recently visited? What did I hope to accomplish?

- What did I play as a child and why did I enjoy it so much?

- Do I have any nose piercings?

- Do I have any tattoos?

My first reaction was to ask what in the world does this have to do with anything? Frankly, I still don't get it.
Sat 12/8/2012 9:18a
It's very interesting that they are asking about what makes parents successful. I'm not sure what exactly they're going for, but I can see how they might find that information helpful in developing future programming for the parks. It sort of sounds like they're asking what they can set up to make it easier for you, as a way of getting ideas for how to implement the NextGen stuff.

I have no idea what they're getting at with the questions about tattoos and piercings, but I think it's kind of a fun question!

>>- What were my goals when I recently visited? What did I hope to accomplish?

This seems to be the only one that really gets to the core of the matter. All of the other surveys beat around the bush on this, asking what could make your experience more "magical" or something like that. But at the same time, it's really hard to quantify what you want from a vacation. You know if you were satasfied with the experience, but you may not be able to articulate your hopes for it as clearly.
Mon 12/10/2012 4:28a
That is probably the weirdest set of survey questions i have heard coming from Disneyland.
Mon 12/10/2012 7:46a
Wow - that is kinda weird. I'm guessing they get some pretty snarky responses, along with serious, along with "none of your business, just keep the handrails painted" types.
Mon 12/10/2012 8:49a
WorldDisney and I were at the opening day of the relaunched DCA back in June, and got selected for an exit survey. The survey taker asked if we had been to DCA before, and if so, was our experience "much worse, worse, about the same, better, or much better than last time?" We responded "much better." The next question was "Why?" Our response was, "Because it doesn't suck any more!" The survey taker fought back a smile and said that that wasn't one of her choices, but that she'd write it in for us. She then gave us a magical moment with free FPs for being her most entertaining survey respondents of the night.
Mon 12/10/2012 10:14a
Geez, whats next, have you ever had any thoughts of suicide? Blood type and political affiliation?
Funny, they never seem to ask the goths, or the bikers, or those strange people that constantly talk to themselves.
Mon 12/10/2012 11:24a
Then there's goth bikers muttering to themselves that DCA sucks...

At least they're open-ended questions, not (seemingly) designed to elicit a pre-desired response. But seriously: "What has to happen for us to consider someone a failure as a parent?" ???

Wonder how they'd respond if you said "they let their kids grow up to be survey takers."
Mon 12/10/2012 3:46p
Again, these questions were sent to us online, they weren't asked in person. I often wonder if the Disney software isn't geared to recognize certain words, because I kept writing "disappointed" to many of the questions. Had I answered differently, who's to say I wouldhave been asked about parenting. Maybe what's my favorite thing mom made, I dunno.

There were other questions related to tattoos and piercings but I couldn't remember them exactly, so I didn't include them here. (I have been in the hospital with pneumonia and my brain is a bit more addled than usual.) It was something like not just nose piercings but any other face piercings and tattoos not just on the arms but legs, chest, etc. They were yes and no questions so there was no opportunity to be snarky.
Mon 12/10/2012 7:12p
Damn, SPP, sorry to hear that. I trust you're feeling better?
Mon 12/10/2012 7:30p
"There were other questions related to tattoos and piercings but I couldn't remember them exactly"

I can understand that type of question to maybe get opinions regarding cast members.

I hope you are feel better too.

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