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Topic: Latest: Disneyland Begins Photographing Multi-Day Ticket Holders

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1
AutoPost
Wed 1/9/2013 10:19a
This topic is for Discussion of Latest: Disneyland Begins Photographing Multi-Day Ticket Holders

The Los Angeles Times reports Disneyland has started taking pictures of multi-day tickets holders right at the turnstyles in an effort to stop the reselling of partially used tickets by ticket brokers - a practice that is legal but against Disneyland's policy.

2
ksargen
Wed 1/9/2013 10:35a
Wow. They were having a hard enough time when we were there in December getting the tickets to have the correct names on them. When I pointed out to a CM that Disney has made a bit of a hash of things by making the "adult" ticket age 10 and up, he agreed with me that it wasn't fun to deal with (the ticket had my name on it, since I bought it and another ticket via credit card online). Most people under the age of 18 are not going to have picture ID, and honestly, I don't want to take her passport to DL!

Also, if they're going to start being this particular, and putting names and faces to the multi day tickets, couldn't they upgrade their ticket processing to start with? I'd be happy to provide that info for my family's tickets if Disney would let me! *LOL*
3
disneylandfan8
Wed 1/9/2013 1:57p
Why can't they just have the person sign it like we used to have to do years ago? If the signature matches, they're good to go!
4
fkurucz
Wed 1/9/2013 2:26p
Or how about they just chill and not freak out over a small percentage of people who will cheat. It's not like they're getting in for free.

This makes Disney look like a bunch of money grubbers, which they are.
5
berol
Wed 1/9/2013 2:56p
People who go around the rules don't deserve charity merely because Disney can afford it. I'd rather have photos, a glance and you're done. Signatures would slow lines to a crawl.
6
FerretAfros
Wed 1/9/2013 3:02p
>>Also, if they're going to start being this particular, and putting names and faces to the multi day tickets, couldn't they upgrade their ticket processing to start with? I'd be happy to provide that info for my family's tickets if Disney would let me!<<

This is exactly where NextGen comes in. At some point in the not-too-distant future, your park ticket, official photo, PhotoPass pictures, and a whole slew of other things will all be tied into one neat little package. With all of the things they're adding on both coasts to get ready for it, it's becoming such a headache that I'm almost looking forward to having it, just so all of the stupid systems (that didn't even exist 2-3 years ago) work together!
7
fkurucz
Wed 1/9/2013 3:47p
>>People who go around the rules don't deserve charity merely because Disney can afford it.<<

Except that it becomes an inconvenience for me.

But who cares, I haven't been back for years, and every time I read something about how they're go to pack the parks even more and make it less convenient for me, it just helps drive me away even more.
8
ksargen
Wed 1/9/2013 4:54p
"This is exactly where NextGen comes in. At some point in the not-too-distant future, your park ticket, official photo, PhotoPass pictures, and a whole slew of other things will all be tied into one neat little package. With all of the things they're adding on both coasts to get ready for it, it's becoming such a headache that I'm almost looking forward to having it, just so all of the stupid systems (that didn't even exist 2-3 years ago) work together!"

Well, and this is my line of thinking - if they're going to change tech on one end, why not the other? How hard is it (not very, sez the former sysadmin / programer) to add a name box and age box to the current ticket programs? Just have one more step in the process to fill in the NAMES of the people you're buying tickets for. Ages optional. Maybe a checkbox for whether they posses a photo ID? It's not that hard, and the could funnel that into the magic ticket program. Given lots of us print our tickets at home, this would be a logical way to get folks lined up properly at the gate, get their photo taken, and get through the turnstiles...

I agree, it would be nice if they made a coordinated effort, but given they have multiple parks with different approaches to EVERYTHING, different ticketing systems, etc., all running at once, it's no wonder they can't get the little details right now. As hard as they tried to make DL run more like WDW, it hasn't happened, and as the parks expand into China, one system for everyone is more unlikely than ever...
9
karlg
Fri 1/11/2013 8:04a
I was just at the park with a park-hopper and they were indeed scanning the bar code on the ticket with a phone with a scanner/battery shell.

The strange thing was that the second day they did this, when they scanned my pass in line, my picture came up on the phone, but then when I got to the turnstile a they still asked for picture ID so it was not "linked" to the turnstile(at least yet - I would expect that it will be linked).

After using my "magic morning," I upgraded to an Annual pass and they said they had my picture already. I assume this was from the picture that had been taken.

I don't have a problem with Disney doing this as they are giving you a discount for a multi-day ticket. They can't have signature experts at the turnstiles and apparently there was rampant abuse (both by individuals and by some tour companies).

10
TinkerbellPatten
Wed 1/16/2013 10:47a
Yes I was in the park last week also and was there over half an hour early for my magic morning (half hour before magic morning began on a tuesday.) The lineup was so bad and all gates were operating, but the picture taking slowed things down so much that our magic morning ended up taking us about an hour to get to the gate. We were very unhappy. To get there half an hour before magic morning start time and still miss most of your magic morning, equals a LOT of very mad people. Magic morning started that day at 9 a.m. We got there at 8:30. We finally got thru the gate at 9:30 and were only able to get one early ride accomplished. Also noted that our photo was not linked to our tickets on some of the days but was linked to it on others. During our 4 day parkhopper, our photo was taken 3 times. We noticed that half the holdup was castmembers trying to explain to angry people why the photos had to be taken in the first place. Many folks thought that Disney wanted to sell them a photo, others thought it was some sort of identity theft or invasion of their privacy for disney records etc. Overall it was an ugly line experience. I hope Disney does away with this asap.

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