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Topic: Latest: Bob Iger Responds Strongly to Congressman Markey's Criticisms of MyMagic+

#AuthorMessage
51
sjhym333
Wed 1/30/2013 3:18p
But is the reality that people are being forced into being planners because of the systems? For instance if I wanted to Le Cellier for instance I have to decide what day and time I would like to do that so that I can get a reservation. The potential that NexGen will take that to the next level for things like FP will continue to make people decide today about what they want to do and when months down the road.
52
oc_dean
Wed 1/30/2013 3:22p
There is an element of fun that goes out the window in planning out everything.

It's the difference between me, and the ones who won't care if their time at WDW is a bit less fun.

And a reason for me to opt out - permanently!

Unless they chose to pull EPCOT out of the serious stagnation that it is in ... and do something with Tomorrowland, and seriously add to the studio park .... WDW is becoming the park with very little new .. and a reason to leave it to memory.
53
leobloom
Wed 1/30/2013 3:49p
>> WDWNT put out a scoop/leaked information out on it.

I'm not a fan of the people that run that site, but they definitely got a scoop with that one. <<

I didn't remember WDWNT's story giving us a lot of new information, though. It basically rehashed what we already knew, with the possible exception of the MagicBand stuff.

Not to mention according to their story, they were simply presenting a document distributed to CMs. At least that's what Stevo at WDWM said.

I don't see how anyone forced Disney's hand. They'd already announced NextGen year(s?) ago in the press. They're handling this like they had no idea that there would be resistence. Truly have to be morons not to be able to anticipate negative reactions to this.
54
RoadTrip
Wed 1/30/2013 4:42p
Well, in ways I don't even know how to comment. I'm so old (60) and have been to WDW so many times (25+) that I'm sure my expectations are far different from the normal guest.

My first and best visit to WDW was in 1991. Besides the first time always being the best time, it was wonderfully unplanned, new and exciting. Other than a few of the "headliners" I didn't even know what attractions existed in the parks. The thrill of discovery was at least as exciting as the fun any attraction provided. That was back when they had actual Guide BOOKS to the parks with one page devoted to each attraction. I took them home with me and looked at them on a weekly basis for the next few years while saving the money so that I could go back again in 1994.

Over time, the experience has become much diminished. Part of that is "familiarity breeds contempt". Maybe WDW is best experienced when it is a ONCE in a lifetime experience. But beyond that it has become way too expensive and with way too much pre-planning involved. The excitement of discovery is no longer there. Partly due to Disney, partly due to sites like this (which I love). I guess you just can't stop progress.

So now I use my DVC points on Disney Cruises. Works for me. Very little pre-planning needed except for what time I want to eat dinner each night. Each day I wake up and know that whatever I do that day is pretty much up to me. Isn't that the way vacations are supposed to be?
55
Yookeroo
Wed 1/30/2013 5:19p
"I know you've tried to defend this POV on another thread but that is pure nonsense. There is a huge difference to opening a park early or closing it later for a select bunch of guests and impacting the average guest during normal operating hours."

What's nonsense is pretending that EMH is a "level playing field". Disney has greater perks for people willing to pay for them. That is nothing new. Having access to the parks when non resort guests don't sure ain't "level".

"EMH is a perk that doesn't impact non-resort guests."

Sure it does. Not directly on the time they actually spend in the park, but that's a rather narrow way to look it impact.

"MyMagic+ has the ability to change the entire dynamic of ALL guests' experiences."

Possibly. It sure seems it will have a bigger impact than the other perks have had. How big remains to be seen.

Not sure it's worth the anger and panic though. If it does have enough negative impact without the financial return, I'm sure it will go away. If it turns out to be lucrative enough, then Disney has made a good business decision. If it means the resort isn't worth going to for me or others, meh, life goes on and there are other options. Loads of them. But not all of us have a huge sense of entitlement about Disney parks.
56
Kennesaw Tom
Wed 1/30/2013 7:00p
<< They're handling this like they had no idea that there would be resistence.>>

They have been handling this like the top secret project it has been. And apparently important enough to create two new management titles; Nick Franklin's newest title is "executive vice president of next generation experience", and Jim MacPhee, vice president of park operations and next generation experience, respectively.

From what I have been reading this whole thing has less to do with the parks and more to do with filling empty WDW resort rooms, which sagged to a below 78% occupancy rate during the 4th quarter of last year. Expect a major tie in with more perks for on property resort guests.
57
FerretAfros
Wed 1/30/2013 7:03p
>>I'm still waiting for someone to tell me when Disney officially made an announcement or exactly when the official roll out will be - or has that announcement even been made?<<

Here's a link to a speech that Tom Staggs gave to investors, dated 2/17/11. The NextGen details are on pages 6-7, but I've copied the gist of the descritpion below. I'm not sure if this was the first official recognition of the NextGen program (which only got its official name in the NYT article), but this was right around the time that they were starting to release preliminary information.

http://corporate.disney.go.com...ence.pdf

"As a result, we are
currently developing an innovative system that will, in essence, create a
version of FASTPASS for their entire Disney vacations. Now we define the
guest experience as beginning from the time a potential guest sits down
at a computer or picks up a phone to make a reservation. Our new tools
will help them better understand all that we have to offer and better plan
their time with us. They’ll be able to create a personalized itinerary that
gives them the exact Disney vacation they want."
58
Mr X
Wed 1/30/2013 8:21p
***and better plan
their time with us***

Blech.

***They’ll be able to create a personalized itinerary that
gives them the exact Disney vacation they want***

Unless the exact Disney vacation they want doesn't involve planning itineraries.
59
Dr Hans Reinhardt
Wed 1/30/2013 11:01p
"Here's a link to a speech that Tom Staggs gave to investors, dated 2/17/11."

OK, thanks Ferret.
60
hopemax
Wed 1/30/2013 11:27p
IMO, early entry does have an effect on non-resort guests. The most prominent example is Midway Mania at DHS. On non-early entry days, I can show up at opening and ride with little wait. On early entry days the wait time is already 40 min or more, by the time I'm allowed in the park. Fastpasses return times are farther out too.

All times are Pacific Time (US)

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