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Disneyland General
Topic: Upgrade Security??

Sat 10/1/2005 1:12p
A few months back I took my family to the park for a 5 day stay. On the 4th night there my spouse and myself left our son with my mother to have some quality time just the two of us. Everything was going great. When it was a hour to close we decided on one last trip on the Matterhorn. Walking through the Que to catch up with the line a group of 6-8 kids (14-16 yrs. old) jumped the rope in front of us. I let them know there was a line in the Que and we were in that line. I got quite a few rude looks but they got behind us. Then the harassment began. Little did they know I understand enough Spanish to know what they were saying right behind me. I was told I was going to get my "you know what" kicked, I was a ****... It just went on and on. They kept saying the F word like it was going out of style. Then I had my breaking point. One of the girls kicked me. Yes! Kick my leg! I was horrified. What if my son was there? Needless to say we left the line to head straight for City Hall. At that point the clapped and screamed more obscenities at us.

When I got to City Hall (in tears I'm so mad) I am told that there was nothing they could do because I didn't grab a cast member at the time of the incident. My response was this ... I know you have undercover security. Where were they when I was being harassed for 15 minutes?... ( By the way I didn't see one cast member the whole time. And trust me I was looking hard.) The woman at City Hall informed me I was wrong. There are NO undercover security in they park! And again tough luck to me. I was enraged and at this point I may never be able to visit again with my children. It didn't used to be like this. EVER! Disneyland is the last place I would ever expect to feel threatened.

Am I alone in thinking they need to increase security in the park???
Sat 10/1/2005 2:09p
<<Am I alone in thinking they need to increase security in the park???>>

You couldn't get me to Disneyland for any amount of money on a weekend or during the summer. Your story is not at all unusual compared to other horror stories I've heard about DL when hordes of kids are there.


Sat 10/1/2005 5:50p
Unfortunately, something like that really does need to be handled in realtime. At the time of the incident, they would have probably continued similar behaviour, which might be witnessed by the CM.

Later on, even if they did hunt them down, it just becomes your word against theirs, in a pissing match. unfortunately, they already have the attitude and simply ruined your day.

Unfortunately, a good "talking to" isn't going to straighten them out. Unless you're up to dishing out a good butt kicking, and dealing with those repercussions, it's best just to move on.

Sat 10/1/2005 6:33p
I agree it needed to be dealt with in real time. But for that whole 15 minutes not one cast member was to be found. I didn't write this topic to complain about the kids, I'm writing to complain about the security present on stage. As in there was none. What if she were to take a swing at me? What if my child or other children witnessed it? Kids are kids and will always test the patience of adults, that's just nature. But I shouldn't have to deal with it paying what I did for those 5 days.
Sat 10/1/2005 6:55p
As upsetting as this incident was for you, I'm not sure what you want Disney to do. Do you want an armed guard at every attraction? A squad of undercover agents roaming the parks and riding the rides, trying to catch a perp? It's unfortunate that you couldn't find a CM during the incident - they are very aggressive when dealing with punks and bullies. But beyond that, I don't see that turning DL into a police state is a good thing.
Sat 10/1/2005 7:17p
IMHO, within a 15 minute span of time there should have been at least ONE CM in view.

I don't believe CH when they say they do not have undercover security at the park.

With the amount of guests there at any given time-they would be extremely foolish if they didn't.
Sat 10/1/2005 7:49p
There is security, undercover and otherwise. As far as having a CM deal with it, most would love the opportunity.

With a few exceptions, most CMs do a wonderful job keeping up the Disney Magic. I've seen them tested close to their limits, often. But, if someone is out of line, to the point of harrassing other visitors, I'm sure many CMs would love to set that happy face aside for a moment or two!

I have actually seem CMs and security deal with a similar situation. The CMs confronted a group of trouble makers, a "family" of about 8, and occupied them until a group of Disney uniformed security showed up.

The family was escorted to the AAA area, next to CityHall, where the Anaheim PD was waiting.
They were detained there while the family, CMs and security were interviewed to sort things out.

The situation was handled in a deliberate, although subdued manner. I was very impressed with their professionalism, both the CMs and security.

It sounds like you were just subjected mostly to verbal abuse. If it had escalated into something more, beyond a single kick, and there was no response, I would then be concerned about security.

Like I said before, after the fact, that late at night, what would they be expected to do? They could and would call Anaheim PD in if you demanded. There is actually a substation on the grounds.

Would you have wanted to file charges and appear later in court for chrges of name calling, punk threats and a kick? Did a good bruise appear for evidence?

Would you really want you name address and other information a matter of public record in this case? How far did you want this to escalate?

I go to Disneyland quite often. I often find myself subjected to people cutting into line. I have also shared the line with rude, crude visitors. I don't make a point of calling them on it, and I prefer obnoxious people to be in front of me. I have actually stood in one place and let the line move past, just to be further away.

You can choose to be happy; you can choose to be sad.
Let it go.

Sat 10/1/2005 8:05p
<<< I don't believe CH when they say they do not have undercover security at the park. >>>

I don't either. I've actually seen undercover security "break cover" within the last year, so I'm absolutely sure they're there. But I don't think they roam in large numbers such that every part of the park would be covered in a 15-minute interval. Plus, unless they happened to speak Spanish and caught wind of what the kids were saying as they passed by, how would they know anything was even happening, unless they happened to see the exact moment of the kick?
Sat 10/1/2005 8:23p
This is very unfortunate. I also have been harrassed in line by teenagers at DL. I asked a couple girls not to smoke in line once and I got about the same response! I did tell a CM because my son has asthma and absolutely can't be around smoke. He took them out of line. However it seems unreasonable to expect security to be everywhere at the parks.

I for one think the real problem is that some kids don't know how to be polite. What are parents teaching kids these days? I saw a lot of kids who must be locals in the parks who were disrespectful, rude and loud. They were on their cell phones discussing everything from how boring the ride was, to what party they were going to, etc. Loudly! I wanted to tell them how rude they were, how some of us were on vacation and wanted to enjoy the park without their input. I feel sorry for these kids, they obviously don't know how lucky they are to be there.

Anyway. The only real answer to this is to have someone in your party go and get a CM while the other stays there. Or ignore it.
Sat 10/1/2005 8:53p
<<I wanted to tell them how rude they were, how some of us were on vacation and wanted to enjoy the park without their input.>>

Two word solution: Disney World

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