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Disneyland General
Topic: Quick question ..tippping tour CMs

Sat 10/1/2005 4:32p
We'll be at DL in about a week. My wife decided to take the Walking in Walt's Footsteps tour. Me and the son bagged out and would rather spend our time on Splash Mountain, Big Thunder, etc.

She was wondering if there is an expectation or is it customary to give the CM who is the guide on the tour a tip?

Any feedback is appreciated.

Sat 10/1/2005 5:34p
CM aren't allowed to accept tips, save for those positions where it is customary (housekeeping, bell services, etc.)
Sat 10/1/2005 6:20p
The best thing to do for the CM would be to go to City Hall and log a compliment. It means a lot!

Sat 10/1/2005 6:41p
But only if it is deserved.

I was told that places like the Blue Bayou, where there are actual hostesses and waiters, that the CM's are not allowed to keep the tips; that they have to turn them in. Does anyone know if that is true?
Sat 10/1/2005 6:50p
^ I know that is NOT true, CM's in those tipped positions are required to report their tip income to their manager (and nowadays it is a lot easier, with computer programs tracking individual sales), but they do get to keep the tips (actually, the servers are expected to tip out other employees, such as bus persons, cooks and bartenders that assist them, except managers), but they do get to keep most of the money.
Sat 10/1/2005 7:04p
And actually, other departments are now able to accept tips as well. I know that in stores specifically, it used to be frowned upon, but that changed a little while ago.. The official policy is that you are to refuse the tip 3 times. If the guest still insists, you may accept it, but you are technically supposed to report it as income.
Sun 10/2/2005 2:09p
I know Outdoor Vending Cast Members are not allowed to accept tips (although from stories I've heard, not everyone obeys that policy) but I do not know Guest Relations' policy.
Sun 10/2/2005 3:48p
>>The official policy is that you are to refuse the tip 3 times. If the guest still insists, you may accept it, but you are technically supposed to report it as income.<<

Yep. Unless you're talking something like waiting tables or carrying luggage, the cast member is supposed to turn down the tip three times, and after that they can accept it out of politeness.

Mon 10/3/2005 9:44a
>I know that is NOT true<

Thank you!! I was very upset by this untrue rumor. I will remember to tip accordingly ºo º
Thanx for all the tipping info even though this was someone else's question.
Jim in Merced CA
Mon 10/3/2005 10:46a
Back in 1987, as a Guest Relations/Tour Guide, our policy was essentially no tips, but if the guest was insistent, we could accept.

The situation really didn't come about too often.

All times are Pacific Time (US)

Note: Information on the discussion boards is sometimes based on rumors or incorrect information and should not be assumed true. Messages do not necessarily reflect the opinion of or its editors.

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