Disney Vacation Club
Topic: Do the DVC reps us "hard" sales tactics?

#	Author	Message
1	RoadTrip Fri 2/8/2008 10:28a	No, they do not. One "not interested" will end the discussion. You have to expect that if you have enough interest to request the DVC video it is logical for them to assume you are a potential customer and will more than likely call you. But the minute you tell them you are not interested that is the end of it. I have never seen a sell as SOFT as DVC. When we bought DVC they gave us a tour of the property. Then we meet in the sales guy's office where he explained the way the points system works and the financing available. He willingly answered any and all questions and applied absolutely NO pressure to close the deal. If you've been to any other timeshare presentations (or bought an automobile for that matter) you know how unusual that is. At the end we told our salesman that we never purchased anything that expensive without thinking it over and that we didn't want the stress of decision-making to interfere with our vacation. We told him we would get back to him after we got back home. He did not object at all, and even told us that the special offer available to people who purchase while vacationing at WDW would still be available to us for 30 days after we got home. He said that the entire transaction could be easily completed by mail. A couple weeks after going home we decided we wanted to do it. We called DVC and asked them to send the stuff. The transaction was very easy to handle via mail. Even though real-estate and loan transactions require a lot of paperwork, DVC had simplified the process to the point of being idiot-proof. We were very happy then. We are very happy now 9 years later. In fact we are so satisfied with DVC we bought additional points last January.
2	jonvn Fri 2/8/2008 12:55p	"You have to expect that if you have enough interest to request the DVC video it is logical for them to assume you are a potential customer" I request the WDW dvd, and don't get a reservations clerk to call me. Combined with the omnipresent booths in WDW, it's a pretty strong attempt to get people to buy these.
3	jonvn Fri 2/8/2008 12:56p	BTW, where the heck is my post on the subject? Is it gone, or am I just not seeing it?
4	RoadTrip Fri 2/8/2008 1:25p	It is gone. But I felt it deserved a reply so I did. By the way... I had nothing to do with it being gone. :-)
5	jonvn Fri 2/8/2008 2:43p	Oh...OK. I thought it would get moved here. I'll recap. Last week or so, I filled out the form to get the FREE DVC dvd available at the Disney website. I've gotten the vacation planning video a few times before. They change every year, so it's fun to get. This morning I get a call from the DVC. "Hi! Were you interested in the DVC?" "Um, well, I kind of...." "OK! Do you know anyone in DVC? " "Yes, well, um, but not really. " I felt like I was being asked to inform on people. But it went on... "OK! Well, then we'll get that DVD out to you, and Melinda will be giving you a call!" "OK." Can't I just get the DVD in peace? I just wanted to see the stupid DVD. Now they have me for life. I hope I won't have to move to South America to escape their evil clutches.
6	jonvn Fri 2/8/2008 2:44p	Oh, and the pressure immediately started, too. She said something about "If I act by February 18..." Or something. I don't know for sure. I was like talking to Charo on the phone....
7	Kar2oonMan Fri 2/8/2008 2:49p	Complimentary coochi coochi if you act by February 18? Nice.
8	RoadTrip Fri 2/8/2008 3:43p	<<Complimentary coochi coochi if you act by February 18?>> With Stacey perhaps?? ;-)
9	vbdad55 Sun 2/10/2008 8:36p	It was not pressure -- if you mention another DVC member referred you,and you purchase - there is a reward system in place for that member. It establishes that up front
10	jonvn Mon 2/11/2008 5:56a	Maybe if the person speaking to me on the phone actually spoke english, I would have understood that.

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