Walt Disney World General
Topic: What's wrong with Disney 'fans' ...

#	Author	Message
101	trekkeruss Tue 5/20/2008 4:33p	Spotted fans!
102	MPierce Wed 5/21/2008 3:08p	Surely we can come up with some more reasons to kick ourselves over....and don't call me Shirley!
103	demderedoseguys Sat 5/24/2008 3:52p	>>I'd love to hear a DVCer at one of the resorts ranting at the front desk about upkeep at the resorts or the like ... but thus far, I haven't.<< I've owned DVC since 1999 at the BW.In July 2006, I complained no fewer than 5 times on things that I felt were not up to Disney standards, from the dirty bathrooms in the parks to rude CM's only to be answered with the "sorry for your inconvenience" line. One time we complained to a manager at guest services about a rude CM and even THAT person was rude to us. Being a DVC member carries no more weight than the first time visitor.
104	Spirit of 74 Sat 5/24/2008 7:48p	^^That's a shame and it makes me wish some of the other DVCers would chime in. But if Disney is treating its 'owners' like crap when they bring legit complaints, I might (if I were one) take that a bit higher ... Jim Lewis, perhaps. You can't sell people on having an ownership stake and then ignore them unless the individuals allow that to happen. My hope (and if you had told me I'd have said this 3-4 years ago, I'd have said you were crazy) is that DVCers assert their power and help give Disney the nudge to do things the right way. The least-expensive buy in is now what? Over 15 grand? And let's be honest, the average DVCer probably has 'invested' 2-3 times that ... that's a lot of moolah.
105	Jim in Merced CA Sat 5/24/2008 8:10p	^^The average DVCer has 'invested' $45,000? That's a lot of hotel rooms.
106	Spirit of 74 Sat 5/24/2008 8:14p	From talking to some people in the timeshare business, Disney sells very few of the basic 'buy ins' ... and even many of those that buy the basic number of points tend to add more within 18-36 months. And that's not even counting the 'maintainance fees' ... and all that money in Disney's vaults. But yeah, Jim, $45,000 sure buys a whole lot of hotel rooms. Even Disney ones.
107	RoadTrip Sat 5/24/2008 9:19p	<< ^^The average DVCer has 'invested' $45,000?>> Well, my investment is more like $25K or so, but I suppose if you consider maintenance over the life of the contract you are talking $45 K or more. << I'd love to hear a DVCer at one of the resorts ranting at the front desk about upkeep at the resorts or the like ... but thus far, I haven't.>> I've complained at DVC properties and had pretty decent results. One trip we checked into the Wilderness Lodge and our room had not been cleaned. I'm not talking about a poor cleaning; it had not been cleaned AT ALL. I called the front desk and asked for another room. I was told that they had nothing else available. I said that then I wanted someone up to clean the room soon. I waited about 20 minutes and no one had come to clean the room. I wanted to go to go to dinner but did not want to leave until we had a clean room. So I called housekeeping, explained our situation and said that we NEEDED to have our room cleaned right away. About 5 minutes later someone showed up at our door. She apologized for the condition of the room. She said that she was the Housekeeping manager and that somehow our room had been overlooked. She told us to go enjoy dinner and that she would make sure our room was properly cleaned while we were gone. So we went off to the Territory Lounge. Sure, it's a bar. But they have food too, really they do. Some of it from Artist's Point even. So I don't want anyone making wise remarks about drinking my dinner. We had a couple of appetizers and then spent a couple of hours getting a good Disney buzz on. My wife had a glass of wine or two. I had a martini or two. At any rate, when we went to pay our tab we were told that it had been taken care of. The server said he had been told we had a problem at check-in, and that they hoped this would help our vacation get off to a good start. WOW -- Free booze form Disney -- does it get any better than that? We went back to our room and were absolutely amazed at how sparking clean and spotless the place was. They must have put three times the normal effort into cleaning the room. There was a handwritten note from the head of housekeeping again apologizing for the condition of the room when we checked in and asking us to call her personally if there was anything else we needed. Needless to say, we were pretty happy campers. If you complain effectively you will be taken care of. I think our great treatment came partly because we never asked for anything other than a clean room. Disney is all about exceeding expectations. If you demand too much in a situation like this they know they will NEVER exceed expectations so they don't even try. In my opinion many people who complain about poor service from Disney demanding compensation and getting none are getting exactly what they deserve.
108	bobbelee9 Sun 5/25/2008 11:37a	To me, ^^^ that's a Disney ending. Good to hear.
109	davewasbaloo Sun 5/25/2008 11:42a	Now that is the way to do it, great to hear Roadtrip! Jim - if used properly, DVC is a bargain. They are not ordinary rooms, but villas/appratments, bigger than my house, and with Jacuzzis. Personally I prefer Marriott Vacation Club, but DVC is pretty cool. Now that Hawaii and California are being built, we are considering a future investment in DVC.
110	davewasbaloo Sun 5/25/2008 11:43a	Considering MVCI is $34,000 for cheapest buy in at DLP, DVC seems a good deal.

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